Skip to content
Menu

Setup & Help Centre

Step-by-step setup guides and troubleshooting for your IPTV service.

Where do I get my username & password?

After you subscribe, we send your credentials by WhatsApp or email. You can also log in to the Client Area on this website with the same username and password to view and copy your details anytime.

Use these credentials in your IPTV app (TVCrown app, TiviMate, or any app that supports Xtream Codes / M3U).

Setup by device

Fire Stick / Fire TV

  1. Install the Downloader app from the Amazon Appstore.
  2. Open Downloader and enter the code for the app you want (see Download page). Download and install the IPTV app.
  3. Open the IPTV app. Choose Xtream Codes / API login and enter your username, password, and server URL (find these in Client Area after logging in).
  4. If the app asks for M3U URL only, use the full M3U link from your Client Area (copy from the M3U section).
  5. Save and start watching. For the best experience use a stable internet connection (10+ Mbps recommended).

Android TV / Android box

  1. Download the APK from our Download page (direct link or via Downloader app).
  2. Enable "Install from unknown sources" for the browser or Downloader if prompted.
  3. Install the app, open it, and enter your username, password, and server URL (from Client Area).

Android phone / tablet

  1. Go to the Download page and tap the APK download link for TVCrown or TiviMate.
  2. Allow installation from your browser when prompted, then open the app after installation.
  3. Enter your username, password, and server URL (get them from the Client Area after logging in).

Smart TV (Samsung, LG, etc.)

For the best experience we recommend using a Fire Stick or Android box connected to your TV. Many Smart TVs have limited app support. If your TV has an app store, look for an IPTV or "Xtream Codes" compatible app and use your username, password, and server URL from the Client Area.

Troubleshooting

Nothing loads or constant buffering

Check your internet speed (we recommend at least 10 Mbps). Try a different channel. Restart the app and your router. If using Fire Stick or a box, try a wired Ethernet connection for a more stable stream.

Login failed / "Invalid" or "Wrong credentials"

Double-check your username and password (copy them from the Client Area to avoid typos). Make sure there are no extra spaces. For Xtream/API login, ensure the server/host URL is exactly as shown in your Client Area.

App won't install on Fire Stick

Enable "Apps from Unknown Sources" for the Downloader app (Settings > My Fire TV > Developer options). Then try downloading and installing again.

Still not working?

Contact our support team via WhatsApp or Telegram (see Contact section). Send your username and a short description of the issue so we can help you quickly.

Error response codes

If you see an error code in the TVCrown app or TiviMate, use this list to understand what it means. Contact us if you need help resolving any of these.

CodeMeaning
511 / 512Authentication: account does not exist
451Subscription expired
452Account blocked
453Account disabled
454Empty user agent
455IP not allowed
456Country lock set wrong on device & user
457User agent not allowed (line-based)
458User already connected from a different IP
461Global user agent block
462Mag invalid
463Mag invalid
464DNS locked
500Server error
407Stream down

Still need help?

Our team is here for you. Reach out via WhatsApp or Telegram for fast support.