A full restart clears many temporary app and network glitches. Unplug a Fire Stick or box if it has no clear restart option, wait 10 seconds, then plug it back in.
Restart your device
Power the Fire Stick, box, TV or phone off, wait 10 seconds, then turn it on.
Support
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels