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Error 457

Error 457 — User agent not allowed

This app may not be authorised for your account.

What does it mean?

This error can indicate that the application’s user agent is not authorised.

Try these steps

  1. Restart the app.
  2. Restart your device.
  3. Reinstall TVCrown TiviMate or the TVCrown app from the Download page.

When to contact support

If restarting or reinstalling the application does not resolve the issue, contact support.

Related articles

TVCrown app

Restart your app

Fully close TVCrown TiviMate or the TVCrown app, then open it again.

TVCrown app

How to install TVCrown

Download the TVCrown app or TVCrown TiviMate from the Download page.

TVCrown TiviMate

TVCrown TiviMate help

Add your playlist, switch VPN playlists, refresh content and fix common TiviMate issues.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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