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Error 464

Error 464 — DNS locked

A DNS lock may be preventing the connection.

What does it mean?

This error can indicate that DNS is locked for this account or connection.

Simple troubleshooting

  1. Restart the app.
  2. Restart your router.
  3. If a VPN is enabled, check whether you are using the matching playlist.
  4. Try again after a minute.

When to contact support

If restarting your router and app does not help, contact support.

Related articles

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

Devices

Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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