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Error 403

Error 403 — VPN playlist used without VPN

The VPN playlist is selected, but you are not connected to a VPN.

What does it mean?

Error 403 can appear when the VPN playlist is used while a VPN is not connected.

Common cause

VPN / playlist mismatch. The VPN playlist is for VPN connections only.

How to fix it

  1. If you are not using a VPN, switch back to the normal / NO-VPN playlist.
  2. In TVCrown TiviMate, go to Settings → Playlists → Add Playlist.
  3. Select the normal TVCrown / NO-VPN playlist.
  4. Load the playlist and try again.
  5. If you are using a VPN, connect to the VPN first and use the VPN playlist instead.

When to contact support

If you have switched to the correct playlist and Error 403 is still showing, contact support.

Related articles

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

VPN

Which playlist should I use?

NO VPN: use the normal playlist. VPN: use the VPN playlist.

VPN

How to switch between VPN and NO-VPN playlists

Add or select the playlist that matches whether your VPN is on or off.

Error 511Error codes

Error 511 — VPN / Playlist mismatch

You are using the wrong playlist for your VPN connection.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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