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Error 458

Error 458 — Already connected from a different IP

This account may already be connected somewhere else.

What does it mean?

This error can indicate that the account is already connected from a different IP address.

Troubleshooting

  1. Close the app on other devices.
  2. Wait a few moments.
  3. Restart the app.
  4. Make sure the account is not being used at the same time elsewhere.

When to contact support

If you have closed the app on other devices and the error continues, contact support.

Related articles

TVCrown app

Restart your app

Fully close TVCrown TiviMate or the TVCrown app, then open it again.

Devices

Restart your device

Power the Fire Stick, box, TV or phone off, wait 10 seconds, then turn it on.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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