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Error 511

Error 511 — VPN / Playlist mismatch

You are using the wrong playlist for your VPN connection.

What does it mean?

You are most likely connected to a VPN while using the normal TVCrown / NO-VPN playlist.

Common cause

VPN and playlist mismatch. In TVCrown TiviMate, Error 511 can appear when a VPN is connected but the normal playlist is still selected.

How to fix it in TVCrown TiviMate

  1. Open TVCrown TiviMate.
  2. Go to Settings.
  3. Open Playlists.
  4. Select Add Playlist.
  5. Choose “Tvcrown (use with VPN)”.
  6. Load the playlist and try again.

When to contact support

If you have switched to the VPN playlist, confirmed the VPN is connected, and Error 511 is still showing, contact support.

Related articles

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

VPN

Which playlist should I use?

NO VPN: use the normal playlist. VPN: use the VPN playlist.

VPN

How to switch between VPN and NO-VPN playlists

Add or select the playlist that matches whether your VPN is on or off.

TVCrown TiviMate

TiviMate VPN setup

Connect the VPN first, then add the “Tvcrown (use with VPN)” playlist.

Error 403Error codes

Error 403 — VPN playlist used without VPN

The VPN playlist is selected, but you are not connected to a VPN.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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