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Error 500

Error 500 — Server error

The server did not complete this request. This is not always a full outage.

What does it mean?

This error can indicate a temporary server error.

What to try

  1. Restart the app.
  2. Restart your device.
  3. Try another channel.
  4. Check the TVCrown Service Status page.
  5. Try again after a few minutes.

When to contact support

If the problem affects everything and continues after a few minutes, contact support.

Related articles

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Channels & content

One channel is down

A single channel can be unavailable even when the rest of TVCrown is working.

Channels & content

All channels are down

When everything fails, check internet, subscription, playlist, VPN and service status.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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