- Open the recent apps list on your device.
- Close TVCrown TiviMate or the TVCrown app.
- Open the app again.
- If the problem remains, restart the device.
Restart your app
Fully close TVCrown TiviMate or the TVCrown app, then open it again.
Support
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels