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TiviMate channels not loading

Refresh the playlist, check VPN matching, then see whether one channel or all channels are affected.

  1. Refresh or update the playlist.
  2. Confirm you are logged in with Client Area credentials if the app uses Xtream login.
  3. If a VPN is on, switch to the VPN playlist.
  4. If a VPN is off, switch to the normal playlist.
  5. See whether one category is empty or every category is empty.

Related articles

Channels & content

Channels are not loading

First decide whether one channel, many channels, or everything is affected.

Error 511Error codes

Error 511 — VPN / Playlist mismatch

You are using the wrong playlist for your VPN connection.

VPN

Which playlist should I use?

NO VPN: use the normal playlist. VPN: use the VPN playlist.

Login

Invalid username or password

Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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