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Channels are not loading

First decide whether one channel, many channels, or everything is affected.

Diagnose the scope

  • One channel affected: try another channel. This can be a single stream issue.
  • Many channels affected: refresh the playlist and check VPN matching.
  • Everything affected: check internet, subscription, login and Service Status.

What to try next

  1. Try a different channel and a different category.
  2. Refresh the playlist.
  3. Restart the app.
  4. If a VPN is in use, confirm the VPN playlist is selected.

Related articles

Channels & content

One channel is down

A single channel can be unavailable even when the rest of TVCrown is working.

Channels & content

Only some channels don’t work

If most channels work, the problem is likely limited to those streams.

Channels & content

All channels are down

When everything fails, check internet, subscription, playlist, VPN and service status.

VPN

Which playlist should I use?

NO VPN: use the normal playlist. VPN: use the VPN playlist.

Login

Invalid username or password

Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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