How to fix it
- Log in to the Client Area on this website.
- Copy your username and password from there.
- Paste them into the app. Make sure there are no extra spaces.
- For Xtream / API login, the server URL must match the Client Area exactly.
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
Support
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels