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All channels are down

When everything fails, check internet, subscription, playlist, VPN and service status.

  1. Check whether other internet apps work.
  2. Check your expiry date in the Client Area.
  3. Confirm the playlist matches VPN on or off.
  4. Restart the app, device and router.
  5. Check TVCrown Service Status.
  6. Contact support if everything is still down.

Related articles

Channels & content

Channels are not loading

First decide whether one channel, many channels, or everything is affected.

Devices

Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

Subscription

How do I check my subscription expiry?

Log in to the Client Area to see whether your service is active and when it expires.

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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