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I renewed but the app still shows expired

Restart the app and refresh the playlist after a renewal.

  1. Confirm the new expiry date in the Client Area.
  2. Restart the application.
  3. Refresh or reload the playlist.
  4. Wait a few minutes and try again.
  5. If the Client Area is updated but the app still shows expired, contact support.

Related articles

Error 451Error codes

Error 451 — Subscription expired

Your subscription has expired and needs to be renewed.

TVCrown TiviMate

How to refresh your playlist

Reload the TiviMate playlist after renewing or changing settings.

TVCrown app

Restart your app

Fully close TVCrown TiviMate or the TVCrown app, then open it again.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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