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Login suddenly stopped working

Check expiry, VPN playlist matching, and whether the account is already connected elsewhere.

  1. Check your expiry date in the Client Area.
  2. Copy the credentials again.
  3. If you use a VPN, confirm the matching playlist is selected.
  4. Close the app on other devices in case the account is already connected.
  5. Restart the app and try again.

Related articles

Subscription

How do I check my subscription expiry?

Log in to the Client Area to see whether your service is active and when it expires.

Error 451Error codes

Error 451 — Subscription expired

Your subscription has expired and needs to be renewed.

Error 458Error codes

Error 458 — Already connected from a different IP

This account may already be connected somewhere else.

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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