- Open the Client Area.
- Find your username, password and server or M3U details.
- Copy each value.
- Paste them into the app. Do not add spaces before or after.
How to copy my username and password
Open the Client Area and copy the values instead of typing them.
Support
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels