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Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Possible causes

  • Internet speed
  • Wi-Fi instability
  • VPN
  • Device performance
  • Router problems
  • A specific channel or stream issue
  • A server-side issue

Troubleshooting flow

  1. Test another channel.
  2. Restart the app.
  3. Restart the device.
  4. Restart the router.
  5. Disconnect the VPN temporarily if you use one.
  6. If you use a VPN, make sure the correct VPN playlist is selected.
  7. Try Ethernet instead of Wi-Fi.
  8. Check TVCrown Service Status.
  9. Contact support if the issue affects all channels.

Related articles

Devices

Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Channels & content

One channel is down

A single channel can be unavailable even when the rest of TVCrown is working.

TVCrown TiviMate

TiviMate buffering

TiviMate buffering is usually internet, Wi-Fi, VPN or a single stream — not automatically a TVCrown outage.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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