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My subscription expired

An expired account will not load channels until you renew.

If your subscription has expired, the app may show Error 451 or stop loading channels. Renew your service, then restart the app and refresh the playlist.

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Error 451Error codes

Error 451 — Subscription expired

Your subscription has expired and needs to be renewed.

Subscription

How do I renew?

Renew from your usual TVCrown order flow, then refresh the app.

Subscription

How do I check my subscription expiry?

Log in to the Client Area to see whether your service is active and when it expires.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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